FAQ

Delivery and Order

Shipping Fee

Shipping is free.

I want to check my order history

After logging in, you can view your order history at xxxxxx.

Click on the order details to see the details of the order.

When will my item arrive?

We normally ship within 7 working days after receiving your order.
(Delivery times vary depending on the region.)

The estimated delivery date varies depending on the product, so please check the product notes for details.

In addition, depending on transportation conditions, delivery may be delayed or some items may be shipped separately.

Can I choose the delivery company?

We do not accept requests for specific delivery companies.

Delivery will be by Sagawa Express, Yamato Transport or non-standard mail.

I want to check the delivery status of my item

Please check the tracking number listed on the shipping completion notice. There is no tracking number for non-standard mail delivery.

I want to specify a delivery date and time

Please set the shipping date and time using the tracking number listed in the shipping notification email.

*For non-standard mail, delivery date and time cannot be specified.

I want to change my shipping address

Once an item has been shipped, the delivery address cannot be changed. Please contact the delivery company directly.

I want to stay shipping

Please contact us by email.

payment

What payment methods are available?

  • Payment by various credit cards
  • shopify payments
  • Amazon Pay
  • Paidy
  • paypay
  • Rakuten Pay
  • au PAY
  • dPayment

is available

Can I change my payment method?

Unfortunately, you cannot change your payment method after purchase.

trouble

I haven't received an order completion email

It is possible that your order was not completed correctly or that your email address is incorrect.

Depending on your email settings, emails from this site may be sorted into your "spam" folder. If you do not receive an email, please check your spam folder.

If you have set up domain-specific reception to protect against spam, you will not be able to use the email services on this website. Please set up domain-specific reception for "info@cellest.co.jp".

If you are unable to receive emails even after configuring the above settings, please contact us via our official LINE account .

It is possible that your order was not completed correctly or that your email address is incorrect.

Depending on your email settings, emails from this site may be sorted into your "spam" folder. If you do not receive an email, please check your spam folder.

If you have set up domain-specific reception to protect against spam, etc., you will not be able to use the email services on this website. Please set up domain-specific reception for "xxxxxx".

There was a defect in the product

We apologize for any inconvenience caused.

We apologize for the inconvenience, but please contact us via email at xxxxxx.

Item not delivered

We apologize for any inconvenience caused.

We apologize for the inconvenience, but please contact us via email at xxxxxx .

I received a different product than what I ordered

We apologize for any inconvenience caused.

We apologize for the inconvenience, but please contact us via email at xxxxxx .

I can't link my account

If you are unable to link your accounts, the following may be the cause:

・The email address and password do not match. ・The original membership registration information and the registered address for Google Pay, etc. are different.

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★If you use functions such as "Google pay" for payment

You will need to register an account using the email address you use for Google Pay etc.
Once you submit the form below, we will send you instructions on how to register.
After registering your account using an address such as Google Pay, please try logging in again.

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If you have any questions, please contact us at xxxxxx .

Other inquiries
If you have any questions, please contact us at xxxxxx.

It is possible that your order was not completed correctly or that your email address is incorrect.

Depending on your email settings, emails from this site may be sorted into your "spam" folder. If you do not receive an email, please check your spam folder.

If you have set up domain-specific reception to protect against spam, you will not be able to use the email services on this website. Please set up domain-specific reception for "info@cellest.co.jp".

If you are unable to receive emails even after configuring the above settings, please contact us via our official LINE account .